Refund policy

Return, Refund & Exchange Policy

At Pink Hammam, we want your shopping experience to feel as relaxing as a spa ritual. We understand that sometimes a purchase may not be quite right, so here’s how our return and exchange process works:

Order Cancellation

• Orders can be cancelled within 2 hours of placement.

• After this window, your order begins processing and cannot be cancelled.

Return & Exchange Window

• Returns or exchanges are accepted within 48 hours of delivery.

• Requests made after 48 hours will not be eligible.

Domestic Orders

• COD Orders: A credit note will be issued after deducting ₹200.

• Refund Timelines:

  • Gift Coupon: Within 3 days after quality check

  • Bank Transfer (Prepaid): 3–7 working days

• Refund Convenience Fee (Prepaid Orders):

  • 1–2 products: ₹200 deduction

  • 3+ products: ₹300 deduction

Condition of Items

To qualify for a return or exchange, products must be:

• Unused, unworn, and undamaged

• In original packaging with all tags intact

Items that are used, tampered with, or returned in unsuitable condition will not be refunded and may be sent back at the customer’s expense.

Customer Responsibility

• Customers must arrange and ship returns themselves — Pink Hammam does not provide pickup services.

• Pack items securely; they remain your responsibility until they reach us.

• Always record a clear unboxing video when handing items to the courier.

• If items are returned by mistake, redelivery charges will apply.

Partial COD Orders

• Advance payments are refundable only if the order has not been dispatched.

• Once dispatched, prepaid amounts are non‑refundable, even if delivery is refused.

Exchanges

• A flat ₹200 charge applies.

• After quality check, your chosen exchange item will be dispatched.

Damaged Deliveries

• Do not accept packages if the outer seal is broken.

• Record a clear, continuous unboxing video.

• Report issues within 48 hours with video + photos.

• Verified claims will be resolved with exchange or refund within 14 days.

International Orders

• No returns, refunds, or exchanges are available.

• Please review your order carefully before purchase.

Sale & Offer Policy

• Final Sale items: No return, exchange, or refund.

• No returns on Buy 1 Get 1 or promotional discounts.

• By completing your order, you agree to these terms.

Special Offer – Buy 1 Get 2nd at 20% Off

• Returning the discounted item: Refund = Paid price – ₹200.

• Returning the full‑price item: The kept item reverts to full price, refund adjusted accordingly.

• Returning both items: Full refund – ₹200 shipping fee.

Important Notes

• Refunds are processed only after items pass quality check.

• All items must be in original condition.

• No returns on heavily discounted or final sale products.

💌 Need help with your return? Reach out to our Pink Hammam support team — we’re here to make the process as smooth as silk.

MAIL: support@pinkhammam.com

PHONE: +919226835654